At DigArt.au, we are committed to ensuring your satisfaction with our products. This Refund and Returns Policy outlines the conditions under which refunds and returns are accepted.
1. Returns
1.1 Eligibility for Returns
We accept returns for items that meet the following conditions:
- The item is unused, in its original condition, and in the original packaging.
- The return request is made within 5 working days of receiving the item.
- Proof of purchase is provided (e.g., order number, receipt).
1.2 Non-Returnable Items
Certain items are non-returnable, including:
- 3D printed items (These items are made to order and cannot be refunded or exchanged.)
- Custom or personalised products
- Digital downloads
- Gift cards
- Items on sale or clearance
1.3 How to Initiate a Return
To initiate a return, please contact our customer service team at with your order number and the reason for the return. We will provide you with instructions on how to return your item.
1.4 Return Shipping
- The customer is responsible for paying return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2. Refunds
2.1 Refund Eligibility
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Refunds are only issued if the item is returned in its original condition.
2.2 Processing Refunds
- Approved refunds will be processed within 14 days of receiving the return.
- Refunds will be issued to the original payment method used at the time of purchase.
- Please note that it may take additional time for your bank or credit card company to process and post the refund.
2.3 Partial Refunds
Partial refunds may be granted under certain circumstances, such as:
- The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- The return is requested after 5 working days but within a reasonable timeframe.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email address]. We will guide you through the exchange process.
4. 3D Printed Items
All 3D printed items are made to order based on your specific requests. As such, 3D printed items cannot be refunded or exchanged. Please ensure that all details are correct before placing your order.
5. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
- If you’ve done all of this and still have not received your refund, please contact us.
6. Contact Us
For any questions or concerns about our Refund and Returns Policy, please contact us
